Delivery time is calculated during checkout based on the shipping method you choose and your delivery address. You’ll see the estimated delivery date before completing your purchase.

You will receive order status updates via email, including a confirmation when your order is placed and another notification once it has shipped.

To find your size, we recommend referring to our size guide available on each product page. Simply compare your measurements (chest, waist, hips, etc.) with the guide to ensure the best fit. If you're still unsure, feel free to contact us for personalized sizing assistance.

Continental U.S.: Once your order ships, delivery typically takes 4–10 business days. Hawaii and Alaska: Delivery usually takes 2–4 weeks. Shipment Confirmation: After your order ships, you'll receive a confirmation email with a tracking number to track your order's delivery status.

Shipping rates are calculated based on the weight of your order and are determined by the carrier delivering across the U.S.

To process an exchange, please ensure the merchandise is in its original packaging, with all tags attached, and in the same condition as when you received it. If you need to send the goods back to us, we recommend using a shipping method that provides proof of postage, as we are not responsible for parcels lost in transit. Once we receive and confirm everything is in order, you will receive a credit note within two weeks.

We accept returns only if the product you received is different from what was listed in your order confirmation email. If your purchase meets this return or exchange criteria, please contact our team within 1-2 days of delivery. You can reach us by email at info@theshopamerica.com or call our customer care at +1646-410-0836, Monday to Friday, from 10:00 AM to 6:00 PM (ET)

Please note that many of our products are handcrafted, so minor variations in color and design are natural and reflect the unique, handmade nature of our items. These slight differences should not be considered defects; rather, they add to the charm and individuality of each piece.

Yes, we offer a variety of unique and eco-friendly gift-wrapping options. Our gift wraps are hand-printed and made from recycled materials, featuring the same beautiful prints you love. Click here to explore our gift-wrapping options. "

Yes, we do! If you think The Shop would be a great fit for your business, please email us at info@theshopamerica.com. Tell us about your shop, your customers, and the other brands you love to carry.